Refund Policy

1. Refund Policy

In application of Article L. 221-18 of the Consumer Code, the customer has a right of withdrawal. The customer can thus exercise this right within a period of 14 days from the receipt of the product.

• We accept returns within 14 days of the delivery of the product. Please contact us by sending an e-mail to orders@psultan.world should you wish to return an item within this time frame. The shipping fee for the return of the item is the responsibility of the customer unless the returned goods are attributable to our company’s responsibility. Should the goods be altered, damaged, or judged inappropriate during the transport back to us, we will not be able to process the return.

 

• We invite the customer, or the recipient of the order, to verify the apparent condition of the package(s) and item(s) upon delivery. In case of an anomaly relating to the parcel(s) or the item(s) ordered the customer must immediately follow the procedure described below:

 

If the customer, or the recipient of the order, notices an anomaly on the parcel (if the parcel is damaged, opened, or tampered with), the customer must write a detailed handwritten report on the delivery note and refrain from opening the package.

These reservations constitute a means of proof of the existence and extent of the damage. The customer, or their agent, must make sure to be precise and complete in their writing. 
 
The customer will have a maximum of fourteen (14) days after the delivery of the parcel concerned to bring this to our attention by sending an e-mail to orders@psultan.world with the order number, the slip number located at the bottom of the bar code, and a clear report detailing the anomaly.